Support

Contact us

Email support@redigit.net with any question about Emerge: Mail Merge — setup, a send that didn't go out, billing, your Emerge account, or deleting your data. A person reads every message and replies by email.

To help us answer quickly, include:

• the Google account you use the add-on with;
• what you were doing and what happened (an error message or a screenshot helps);
• if it's about a send, the spreadsheet's name and roughly when you sent it.

Please don't send passwords or your recipients' data.

Common questions

How do I open the add-on?

In Google Sheets™, go to Extensions > Emerge: Mail Merge > Open. Your sheet needs one row per recipient and an "Email" column; every column title becomes a merge field such as {{First Name}}.

How many emails can I send?

Up to 50 a day from your Gmail™ without an account, or up to 300 a day with a free Emerge account — connect it on the add-on's Account screen (signing in with Google connects your Gmail as your first sender), or add a Microsoft 365, SES, SendGrid, Mailgun, Brevo or SMTP sender in Emerge. Paid Emerge plans raise the limit; see pricing.

My send stopped or some rows weren't sent.

Large sends go out in batches and keep running after you close the sheet. The status column in your sheet shows each row's result. With an Emerge account, rows over the day's limit go out as your quota frees up; without one, the send stops at the daily limit and you can send the remaining rows the next day. With an Emerge account, if your senders reach their own provider's limit (such as Gmail's daily cap), the rest waits and continues once it resets. Rows marked "Not sent" are addresses that can't receive email — a mistyped domain, a mailbox that no longer exists — or that bounced or reported spam before; they're skipped rather than sent to bounce. If a row shows an error you don't understand, email us with the message.

Can the add-on read my email?

No. It can send email for you but can't read your inbox. See the Privacy Policy for exactly what it accesses.

How do I remove the add-on or delete my data?

Uninstall it from Extensions > Add-ons > Manage add-ons, and revoke its access at Google Account permissions. To delete data held by Emerge, email us from the address you use with the add-on.

More: About Emerge: Mail Merge · Privacy Policy · Terms of Service

Gmail™ and Google Sheets™ are trademarks of Google LLC.